Mô tả công việc

Job Purpose:

Responsible for developing target customer segment strategy and customer care programs for each segment in Retail Banking Division.

Key responsibilities:

Identify and segment target customers to customize business strategy that fits their characteristics;
Build customer care programs for each target customer segment and maximize profits through cross-selling programs;
Develop customer complaint handling procedures that deliver best customer experience with VIB products and services;
Coordinate with relevant stakeholders to develop and implement related training programs to improve the capability and performance of Retail Banking employees;
Effectively manage approved budget. Plan and organize the implementation of the work. Assign, train, supervise and evaluate the performance of employees to ensure completion of the assigned work plan;
Conduct other tasks assigned by the line manager.

Quyền lợi được hưởng

hưởng theo năng lực

Yêu cầu khác

Bachelor or Master degree in finance, banking, administration business;
Minimum 7-year experience of building and implementing retail customer segment strategy in famous financial institutions, in which have at least 2-year experience in a related management position in large retail banking organizations;
Comprehensive knowledge of retail banking, customer demands, banking products and services, banking policies and regulations, banking system;
Good leadership skills, good creative and strategic thinking skills;
Good presentation skills, effective risk management skills and problem solving skills;
Good communication and relationship management skills;
Fluency in English.

Hồ sơ bao gồm

CV

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