Mô tả công việc

Training the clients and helping them understand the system (on-site and online training)

Resolving customer issues and complaints

Responding to customer inquiries by understanding the issue; reviewing previous inquiries and responses. Researching, assembling and forwarding information.

Follow up to ensure that appropriate actions are taken on customers queries and complaints.

Reporting of various tasks allocated to internal and external stakeholders.

Monitoring and reviewing deployed projects.

Improving the quality of the service by recommending improved processes; identifying new product and service applications.

Other tasks as assigned by Manager

Quyền lợi được hưởng

Attractive salary, performance-based bonus, and all benefits according to Labor Law

Sponsored lunch, free parking, 5 working days per week

Fast-track career with Bi-annual Performance Reviews

Employee Stock Options Plan (ESOP) for outstanding talents

Company outings and monthly team activities

Working in a friendly and supportive environment, where you are trusted and empowered

Working with a dynamic and talented team who have worked in global tech giants

Yêu cầu khác

Good computer skills (familiar with MS Office & Google applications)

Excellent interpersonal skills

Good English communication skills

Attention to details and desire to learn

High sense of responsibility and enthusiasm

Ability to work fast and independently

Flexible, adaptable to new changes

Hồ sơ bao gồm

CV

Cách thức ứng tuyển

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